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The String Project wants you to be fully satisfied with your purchase. The String Project has a cash back return policy for all online returns 30 days from the date of sale. Please read the following carefully to ensure that your Return is processed correctly.

  • To return an item purchased online from www.thestringproject.com, you must notify The String Project by phone or e-mail within 30 days from the date of the sale to receive an RA#.
  • All returns must have an RA# (Return Authorization Number). To receive an RA#, Please call 1-847-934-7500. Do not forget to mention your customer number and order number so that we can expedite your request.
  • All Returns must be received by the String Project within 10 days of the date you received the RA#.
  • All shipping costs are the responsibility of the customer and are non-refundable.
  • The following items cannot be returned: Sheet Music, Books, Strings, Clothing, CD's, Videos, DVD's, and Software.
  • Returned items must be in their original condition and packaging. Returned items not in their original condition will be charged a 15% restocking fee.
  • Special orders can only be returned at the discretion of a Store Manager with a restocking fee added. All deposits on special orders are non-refundable.
  • When you ship your item, make sure that your RA# is printed clearly on the outside of the package.

    Ship the item to:

    The String Project
    55 S. Northwest Hwy,
    Palatine, Il  60074

  • For answers to any questions about our return policy, please call 1-847-934-7500 or click here to send us an email.