The String Project wants you to be fully satisfied with your purchase. The String Project has a cash back return policy for all online returns 30 days from the date of sale. Please read the following carefully to ensure that your Return is processed correctly.
- To return an item purchased online from www.thestringproject.com, you must notify The String Project by phone or e-mail within 30 days from the date of the sale to receive an RA#.
- All returns must have an RA# (Return Authorization Number). To receive an RA#, Please call 1-847-934-7500. Do not forget to mention your customer number and order number so that we can expedite your request.
- All Returns must be received by the String Project within 10 days of the date you received the RA#.
- All shipping costs are the responsibility of the customer and are non-refundable.
- The following items cannot be returned: Sheet Music, Books, Strings, Clothing, CD's, Videos, DVD's, and Software.
- Returned items must be in their original condition and packaging. Returned items not in their original condition will be charged a 15% restocking fee.
- Special orders can only be returned at the discretion of a Store Manager with a restocking fee added. All deposits on special orders are non-refundable.
- When you ship your item, make sure that your RA# is printed clearly on the outside of the package.
Ship the item to:
The String Project
55 S. Northwest Hwy,
Palatine, Il 60074
For answers to any questions about our return policy, please call 1-847-934-7500 or click here to send us an email.
